Privacy Policy

Introduction

Amma Chairitable Trust (“we”, “us”, “our”, or “Trust”) is committed to protecting the privacy and personal information of visitors to our website, donors, volunteers, beneficiaries, partners, and other stakeholders. This Privacy Policy explains what information we collect, why we collect it, how we use and store it, with whom we may share it, and the choices and rights available to you regarding your personal information. This policy applies to our website, online services, donation platforms, email communications, social media pages, and other digital tools that we operate.

Please read this Privacy Policy carefully. By accessing or using our website or services, or by providing personal information to us, you acknowledge that you have read, understood, and agree to this policy. If you disagree with our practices, please do not use our website or provide personal information to us.

Scope and Purpose

Scope: This policy covers personal data collected through our website (e.g., https://www.ammachairitable.org), donation and fundraising platforms, volunteer signups, event registrations, email sign-ups, surveys, and communications with staff or representatives. It also covers data collected offline when you interact with us (e.g., at events, through paper forms, by phone).
Purpose: We collect personal information to support the Trust’s charitable activities, process donations, manage relationships with donors and volunteers, deliver services to beneficiaries, comply with legal obligations, and communicate about our programs, events, and updates.

What Information We Collect

We collect information that you provide directly and information we gather automatically.

Information You Provide Directly

Identity information: name, date of birth (if required for beneficiary or volunteer registration), gender (where relevant), and identification numbers when required for compliance.
Contact information: postal address, email address, telephone or mobile number.
Donation and financial information: payment details necessary to process donations (e.g., credit/debit card information, bank account or UPI details, transaction identifiers). Note: payment processors may handle full payment data; see “Payment Processing” below.
Account information: username and password, which you used to create an account on our site.
Volunteer, beneficiary, and service recipient information: application forms or registration details, background or qualification information, emergency contact details, and medical or dietary needs if relevant to services.
Communications and preferences: correspondence you send us, messages, comments, survey responses, subscription preferences.
Photographs and multimedia: images or video footage of you if you submit or consent at events, for publicity or reporting purposes.
Employment or vendor details: when you apply to work with or provide services to the Trust, we collect CVs, references, tax or contract information, and professional credentials.
Legal documentation: forms or documents required for grants, distributions, compliance, or background checks.

Information Collected Automatically

Usage data: IP address, browser type and version, device information, operating system, pages viewed, time and date of visits, time spent on pages, referring and exit pages, and clickstream data.
Cookies and similar technologies: persistent and session cookies, web beacons, pixel tags, local storage, or similar technologies to remember preferences, improve site navigation, analyze usage, and provide personalized content.
Analytics and performance data: aggregated and anonymized statistics from analytics services to measure and improve website performance.

How We Use Your Information

We use personal data for the following purposes:

Process and acknowledge donations: to receive, validate, process, and document donations; issue tax receipts or acknowledgments where applicable; prevent fraud; and comply with donation-related legal and tax obligations.
Deliver services and manage programs: to register volunteers and beneficiaries, coordinate services, arrange events, distribute aid, and assess needs.
Communicate with you: to send confirmations, updates, newsletters, event invitations, volunteer schedules, fundraising appeals, and other relevant information that you have requested or may find valuable.
Improve our services and website: to analyze usage trends, improve user experience and site functionality, and develop new programs.
Recruitment and vendor management: process job applications, manage contractors and suppliers, and fulfill contractual obligations.
Legal and compliance: to comply with legal obligations, respond to lawful requests from authorities, protect our legal rights, and enforce our terms.
Security: to detect, investigate, and prevent fraudulent or illegal activity, to protect our systems and users.
Research and reporting: to compile anonymized or aggregated reports on program effectiveness, for grant reporting, audits, and public transparency.

We will not use your personal data for purposes incompatible with the purposes described in this policy without obtaining your consent where required by applicable law.

Legal Bases for Processing (Where Applicable)

Depending on the jurisdiction, we process personal data on one or more of the following legal bases:

Consent: where you have specifically agreed to certain processing (e.g., marketing communications, photos for publicity).
Contractual necessity: where processing is necessary to fulfill a contract (e.g., processing your donation, volunteering agreement).
Legal obligation: to comply with laws and regulations (e.g., tax and financial reporting).
Legitimate interests: for operational needs, security, fraud prevention, improving services, and communicating with supporters, provided these interests are not overridden by your rights and interests.

Sharing and Disclosure of Personal Information

We do not sell your personal information. We share information only as described below and under controls appropriate to the sensitivity of the information.

Service providers and processors: third-party providers who perform services on our behalf, such as payment processors, email and communication platforms, hosting and data storage providers, event management, analytics providers, and marketing platforms. These providers are contractually obligated to protect your data and use it only as instructed by us.
Payment processors: to process donations, we may transfer necessary payment details to our payment service providers or financial institutions. We typically do not store full card details on our systems; card processing is handled by secure third-party processors.
Professional advisors and partners: accountants, auditors, lawyers, insurers, consultants, and other professional advisors who require access to carry out their functions.
Government and regulatory authorities: where required for compliance with applicable laws, tax reporting, anti-money laundering checks, or lawful requests from authorities.
Mergers and business transfers: In the event of a merger, acquisition, reorganization, or sale of assets, personal data may be transferred to a successor entity; we will seek to ensure continued protection of personal data.
Consent-based disclosure: where you have provided explicit consent for sharing with third parties (e.g., listing donors in public reports).
Public communications: with your explicit consent, we may publish your name, photo, or testimonial for publicity, marketing, or impact reporting.

Cookies, Tracking, and Third-Party Tools

We use cookies and similar technologies to enhance functionality, remember preferences, conduct analytics, and serve targeted content where permitted.
You can manage cookie preferences through your browser settings and by any cookie-consent tool implemented on our site. Please note that disabling certain cookies may affect site functionality.
We may use third-party analytics (e.g., Google Analytics), social media widgets, or online advertising platforms. These third parties operate under their own privacy policies and may collect information in accordance with their terms.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by the type of data and applicable legal or regulatory requirements (for example, financial records and donation receipts may be retained for several years for tax and audit purposes). Where possible, we will anonymize or aggregate data when it is no longer necessary to retain personally identifiable information.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. Measures include secure servers, encryption where appropriate, access controls, staff training, and regular reviews of our security practices.
While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security and are not liable for unauthorized access beyond our reasonable control.
In the event of a data breach that creates a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law.

International Transfers

If we transfer your personal data to countries outside your jurisdiction (including countries without equivalent data protection laws), we will ensure appropriate safeguards are in place. Safeguards may include standard contractual clauses, data processing agreements, or other legally recognized mechanisms to protect your personal information.

Your Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including:

Access: the right to request a copy of personal information we hold about you.
Correction: the right to request correction of inaccurate or incomplete data.
Deletion: the right to request deletion of your personal information, subject to certain exceptions (e.g., legal or accounting obligations).
Restriction of processing: the right to limit how we use your data in certain circumstances.
Data portability: the right to request a machine-readable copy of certain data you provided.
Objection: the right to object to certain processing, including direct marketing, on legitimate grounds.
Withdraw consent: where processing is based on consent, you may withdraw your consent at any time (withdrawal does not affect processing before withdrawal).
Complain: the right to lodge a complaint with a supervisory authority if you believe your privacy rights have been violated.

To exercise any rights, please contact us using the contact details provided below. We will respond to legitimate requests within a reasonable timeframe and in accordance with applicable laws. We may ask you to verify your identity before fulfilling certain requests.

Marketing Communications

We may send you promotional materials and updates if you have opted in to receive them or if we have another lawful basis to do so.
You can opt out of marketing communications at any time by following the unsubscribe instructions in emails, modifying your communication preferences in your account settings, or contacting us directly.
Even if you opt out of marketing, we may still send you transactional or service-related messages (e.g., donation receipts, volunteer coordination).

Children’s Privacy

Our services are not directed to children under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children without parental consent. If you believe we may have collected personal information from a child without appropriate consent, please contact us, and we will take steps to delete the information as required by law.

Third-Party Links

Our website may include links to third-party websites, social media pages, or resources. We are not responsible for the privacy practices of those third parties. Please review the privacy policies of linked sites before providing personal information to them.

Volunteer, Beneficiary, and Sensitive Information

Some activities (e.g., beneficiary registration, medical or dietary needs, background checks) may involve collecting sensitive personal information. We handle sensitive data with enhanced safeguards and only when necessary to provide services or meet legal obligations. Where required by law, we will obtain explicit consent before processing sensitive categories of personal data.
For volunteer background checks or safeguarding, we may collect criminal records information or references. Such data is processed only for the specific purpose and in line with applicable safeguarding and employment laws.

Payment Processing

We use third-party payment processors to collect donations and payments. Payment information may be processed directly by these providers and is subject to their privacy and security practices.
We do not store full card numbers on our systems unless explicitly stated and with appropriate security measures. For payment questions or disputes, contact us or the payment processor directly.

Transparency and Accountability

We are committed to transparency about how we handle personal data. We maintain internal policies, documentation, and training to ensure staff and volunteers understand their responsibilities for data protection. We periodically review and update our privacy practices as needed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. When we make significant changes, we will post the updated policy on our website with a revised effective date and, where appropriate, notify you by email. Your continued use of our website or services after the updated policy takes effect constitutes acceptance of the revised policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our processing of your personal data, please contact us:

Amma Chairitable Trust
Email: contact@ammachairitable.org
Postal Address: 118, Godaria, Post: Godaria, Kushinagar, Uttar Pradesh 274303
Phone: +91-9554667776

Please include sufficient detail in your communication so that we can identify you and the nature of your request. We will endeavor to respond promptly and in line with legal requirements.

Effective Date

This Privacy Policy is effective as of Monday, 25 August 2025. We recommend that you review this policy periodically to stay informed about our privacy practices.